Return & Refund Policy

• Inspect your parcel on arrival and report any damage within 48 hours of delivery.
• Email eternal.obsessionsofficial@gmail.com or WhatsApp +92 314 2252225 with your order number and clear photographs of the artwork and the outer packaging.
• Once verified, we will repair, replace or fully refund the piece — including return shipping.

• Ready-to-ship pieces may be returned within 7 days of delivery if they are unused, undamaged and in their original packaging.
• Return shipping and packing are the buyer's responsibility, and the piece must be packed to the same standard it arrived in.
• Refunds are issued for the artwork value; original delivery charges are non-refundable.

• Commissioned and personalised pieces made to your brief.
• Custom sizes, custom colour palettes or bespoke framing.
• Sale or clearance pieces marked as final sale.
• Damage caused after delivery, including improper hanging, moisture or direct sunlight.

Ready-to-ship orders can be cancelled free of charge before dispatch. Commissions can be cancelled at any time, but the 50% advance covers work already carried out and is non-refundable.

Approved refunds are issued to your original payment method — bank transfer, EasyPaisa or JazzCash — within 7 to 10 working days of us receiving and inspecting the returned artwork.

Message us with your order number and the reason for the return. We will confirm the return address and packing instructions before you send anything back — returns sent without prior confirmation cannot be accepted.